VaultAI Support Center

Last updated: May 22, 2026

Welcome to the VaultAI Support Center. Since VaultAI operates 100% on-device inside Google Chrome to protect your privacy, most issues are related to local browser flag configurations.

Interactive Troubleshooter Local Guide
Step 1 of 5

Step 1: Browser Verification

VaultAI utilizes built-in Prompt APIs that require Google Chrome. Are you running the VaultAI extension inside the Google Chrome browser?

Step 2: Experimental Chrome Flags

Chrome on-device AI requires experimental configurations. Have you enabled both flags in chrome://flags?

  • AI Model Storage: Set to Enabled BypassPerfRequirement
  • Prompt API for Gemini Nano: Set to Enabled

Step 3: Browser Relaunch

Did you completely restart or relaunch Google Chrome after configuring the experimental flags?

Step 4: PDF / Document Type

Is your PDF file text-based (meaning you can select and highlight text inside it) rather than a scanned image-only PDF?

Step 5: Troubleshooter Complete

Your local configuration appears to be correct! If VaultAI is still not working or you have another request, you can use the form below to contact support directly.

Contact Support Team

If troubleshooting did not resolve the issue, fill out this form. We will package your report and generate a draft in your local email application.

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